AdminUpdate: 2021 Year End Dates and Deadlines

The end of 2021 is rapidly approaching and the AIN Core Carriers have begun to release their year-end processing deadlines. While not all have been released as of today, please review those that have below, and keep an eye on your in box for updates as additional carriers declare themselves!


The pertinent 2021 year-end cutoff dates for the AIN Core Carriers can be found via the links below.

AdminUpdate: AIG Begins Migrating eDelivery to DocFast

FROM AIG…

Our eDelivery process has moved to DocFast!

AIG is now using DocFast ® eDelivery from iPipeline as its new service for electronic policy delivery, effective for all new eDeliveries initiated on or after November 15.

Faster and smoother delivery process

DocFast is a widely used platform designed for the Life Insurance industry, with AIG-customized features. With robust functions for financial professionals and easy-to-use navigation for clients, DocFast delivers a fast, high-quality experience for all.

Use Connext for case-level access and tracking

Financial professionals and case managers will have seamless access to DocFast via Connext, using their existing Connext user profile and sign-in. To request DocFast eDelivery for applicable products and cases:

  • On the application transmittal/cover sheet, note preference for eDelivery, or
  • In Connext, turn eDelivery ON within the Policy Information Policy Delivery Details section.

Find out more about these changes from AIG…

New York Life Declares 2022 Dividend Interest Rate

FROM NEW YORK LIFE…

New York Life declares largest dividend in company history, despite historically low interest rate environment

New York Life announced that the company has declared the largest dividend to eligible participating policy owners in company history. The company’s declared dividend includes a hold of our Dividend Interest Rate (DIR) at 5.8%.

Exceeding our guarantees to policy owners for 168 years

New York Life today announced that the company has declared a dividend of $1.9 billion to eligible participating policy owners in 2022, the largest in company history.

The ability to declare a dividend for a 168th consecutive year underscores New York Life’s commitment to financial strength, mutuality, and delivering ongoing value to policy owners. The company has paid in excess of $1 billion in dividends every year since 1990 and more than $44 billion in total dividend payouts over that time.

Complementing New York Life’s foundational life insurance franchise are strategic businesses that deliver diversified revenue streams. These revenues contribute to surplus, dividends, and earnings and can help mitigate the impact of today’s historically low interest rate environment.

Find out more about these changes from New York Life…

Now Available: Updated Product Intel Resources posted to AIN Essentials

The AIN Member Services Team has completed a “top to bottom” review and update of the Product Intel Resources curated on AIN Essentials. Read on for the details!


Product Intel: General

  • Updated: Child Rider Details – A summary of the available Child Riders by carrier
  • Updated: Life Insurance In Qualified Plans – A summary of current Core Carrier policy and procedure regarding the sale of life insurance products in qualified plans. Now includes carrier position on Defined Benefit and 412 plans.
  • Updated: Max Issue Age and Age Calculation – Working on a truly “older age” client? Pop this resource open to gain an understanding of carrier policy and procedure for clients over age 80
  • Updated: New York Products by Carrier – Have a “New York state of mind”? Keep track of what you can and can’t sell in New York with this resource
  • Updated: Premium & Face Amount Limits – Life Products – A summary of current Core Carrier limits on premiums and face amounts, if applicable
  • Updated: Premium Deposit Accounts – Premium Deposit Accounts are becoming a more important part of the case design process to improve performance, accommodate large non-mec lump sums or both. Check out the parameters for the Core Carriers captured in this new resource.
  • Updated: Product Availability by State – Stay up to date on where recently launched products are approved for sale with links to carrier state approval details
  • Updated: Product Type By Carrier – Increase your knowledge of the breadth of product available from the AIN Core Carriers with this quick summary sheet
  • Updated: Terminal Illness Rider Details – Qualification and terms regarding acceleration of death benefits due to a terminal illness diagnosis
  • Updated: Section 7702 Transition Summary – A brief summary of 7702 compliant products, including links to applicable materials from each of the Core Carriers

Product Intel: LTC and CI Products and Riders

Product Intel: Permanent Products

  • Updated: Available Riders – Permanent Products – A summary by Core Carrier of the various riders available on permanent products.
  • Updated: High Early Cash Value Riders – Includes a brief description of the relevant terms and conditions governing the use of high early cash surrender value riders
  • Updated: Loan Rescue: 1035 Exchanges With Outstanding Loan – While the true “loan rescue” products of the past are close to extinction, there are many sales to be had if we can find more favorable terms for a heavily loaned contract. This resource will get you headed in the right direction from a carrier and product standpoint.
  • Updated: Premium Financing Guidelines – A summary of the AIN Core Carrier’s minimum requirements for Premium Finance cases. Given the complexity of this subject, a quick call to the Member Services Team is recommended as well before submitting a case formally or informally.
  • Updated: Return of Premium Rider Details – Return of Premium features add flexibility and open up insurance planning conversations instead of simply taking the order. Keep tabs on the nuances of these riders with this spreadsheet.

Product Intel: Specialty Products

  • Updated: Final Expense Product Details – A quick summary of the pertinent details around the Core Carrier’s Final Expense offerings.
  • Updated: Juvenile Product Details – A summary of the products available for sale to those under the age of 18
  • Updated: Middle Market SI Product Details – A snapshot of the Simplified Issue products available from the AIN Core Carriers. Focuses on modest face amounts and products that are priced to accommodate up to Table 4 risks at a Standard underwriting class, where speed and convenience are more important than price.
  • Updated: Executive GI & SI Guidelines – The corporate owned and white collar multi-life markets are growing based on the need for effective, tax-favored savings vehicles for high income earners. Use this resource to understand program parameters from each of the AIN Core Carriers.

Product Intel: Term Products

  • Updated: Available Riders – Term Products – A summary by Core Carrier of the various riders available on term products.
  • Updated: External Term Conversion Programs – With all the consolidation and changes to conversion privileges in our business, these External Term Conversion programs can represent a more comfortable landing spot for clients seeking alternatives to the issuing carrier’s offering.
  • Updated: Term Conversion Privileges – A summary of the current term conversion privileges by carrier.
  • Updated: Term Face Reductions – Just how “manageable” is Term Insurance? Great question, and this reference focused on the rules around future face amount reductions to keep a client’s coverage in line with their needs can help you find the right carrier for your next case.

F&G 2021 Year-End Deadlines

Please keep the following dates to keep in mind for F&G cases intended for 2021 placement:

  • Friday, December 24th –
    • F&G and NTT Data Services (TPA) will be closed.
  • Monday, 12/27 –
    • F&G is closed.
    • NTT Data Services is open and can process delivery requirements at DeliveryRequirements@fglife.com to avoid delays. Please note, this is an unmonitored box, so no responses are sent as the team works attachments to process business.
  • Friday, 12/31 –
    • F&G is closed
    • NTT is open and can process delivery requirements at DeliveryRequirements@fglife.com to avoid delays. Please note, this is an unmonitored box, so no responses are sent as the team works attachments to process business.

Transamerica 2021 Year-End Deadlines

Below please find important deadlines regarding year-end commission and payout dates for Transamerica.

  • December 20th: All premium and final delivery requirements must be received in good order on or before this date to ensure placement prior to year-end.
  • December 21st and after: New business and delivery requirements will continue to be processed, but are not guaranteed to be in force prior to year-end.
  • December 24th: Last commission cycle for the year. All business to count for 2021 production year will need to be placed by this date.
  • December 24th: Closed for the holiday

Please contact your sales support team for any questions you may have.

AdminUpdate: North American’s Online Part B Now Available for California Cases

FROM NORTH AMERICAN…

Introducing Online Part 2 & Tele-Interview in California

North American is excited to introduce an enhancement to the WriteAway® accelerated underwriting program in California. Beginning November 6, 2021, electronic applications in California will utilize the Online Part 2 to obtain your client’s personal and medical history. This new tool gives your clients the ability to complete the Part 2 medical questionnaire confidentially on an advanced platform, with the convenience of being able to complete the process independently, even from the privacy of their own home. We will also be offering a tele-interview option for your clients that are unable to complete the part 2 online due to a technical limitation, disability, or if they do not speak English.

Find out more about these changes from North American…

AdminUpdate: Enhancements Coming to Foresters Policy Delivery Process

FROM FORESTERS FINANCIAL…

Faster Pay, Happier Clients

At Foresters™, we are committed to make it easier to sell our products.

Effective October 28, 2021, All Delivery Requirements will be secure emailed to you to avoid any delays with mail delivery.

This fast and secure method will help protect your client’s personal information and also may allow for faster placement of your business.

Find out more about these changes from Foresters Financial…

AdminUpdate: Securian Launches Online Part 2 for eApp Process

FROM SECURIAN FINANCIAL…

eApp upgrade going live October 30

In case you missed it, Securian Financial will be upgrading our life insurance eApp at the end of the month to offer client collaboration. Starting on October 30, 2021, eApp will have the option for clients to complete parts of the eApp, including their underwriting questionnaire (part 2), allowing them to answer medical questions without having to go through a tele-interview.

Additional Details

  • The Client Collaboration is only available on full eApplications. Keep in mind these instances where a phone interview will still be required:
  • SecureCare Cases
  • Applications taken in New York or for New York products
  • Drop Ticket
  • If the proposed insured and owner are different

Find out more about these changes from Securian Financial…

Washington Cares Fund Deadline Approaching

As the deadline for policy placement in order to qualify for a possible opt out of the Washington Cares Fund approaches, the AIN Core Carriers with significant business volumes continue to work diligently to approve and issue as many policies as possible. That said, there is likely to be a “crush” at some carriers as the end of next week approaches and all involved seek to place as many policies in force as possible. Read on for the details!


Given that the Washington Cares Act lacks specificity regarding the definition of having Long-Term Care coverage in place by October 31, 2021, to qualify for the opt out, each carrier has been left to interpret the legislation and apply policy and procedure based on that interpretation. This has resulted in varying protocols in place across the carrier landscape. Where available, AIN has assembled those protocols on AIN Essentials for ready reference. Links to these communications, where available, can be found below.

Carrier Policy on Backdating Washington Business

One area that is of particular interest and subject to varying interpretations is the ability to “backdate” policies to an effective date prior to the deadline even if they are not issued/in force on the actual day in question. While the carriers in question make no representations regarding Washington’s acceptance of such an approach, some will allow backdating for cases that can’t be approved, issued and placed in force prior to the deadline. What follows is a summary of carrier position on this single issue.

  • Equitable:
    • Life products with an LTC Rider: Equitable has yet to declare their position on backdating these cases.
  • Global Atlantic:
    • ForeCare: Backdating not available
  • John Hancock:
    • Life products with an LTC Rider: Per normal backdating rules
  • Lincoln Financial:
    • MoneyGuard: Backdating not available
    • Life products with an LTC Rider: Backdating not available
  • Mutual of Omaha:
    • Traditional LTC: Backdating not available
    • Life products with an LTC Rider: Backdating not available
  • Nationwide:
    • If your application has outstanding requirements, they must be submitted immediately for the application to have a chance of being placed in force prior to November 1, 2021. See below for details on the Life Pending Tracker and information regarding outstanding requirements.
    • While some applications will not be completed prior to November 1, 2021, we will continue to work on them after that date.
    • For currently pending policies issued on or after November 1, 2021, Nationwide will issue the policy with an effective date of October 28, 2021, while the proceeds will be applied on the issue date (or the date received if proceeds are received after the issue date).
    • NOTE: Nationwide cannot provide guidance as to whether policies with an effective date prior to November 1, 2021, but not issued prior to November 1, 2021, will satisfy the requirements of the WA Cares Fund. Please consult your tax professional.
    • Please see the most recent communication from Nationwide for additional details.
  • OneAmerica:
    • Asset Care: Backdating not available
    • Annuity Care: Backdating not available
  • Securian:
    • SecureCare: Backdating not available
  • Transamerica:
    • Traditional LTC: Backdating not available
    • Life products with an LTC Rider: Transamerica has yet to declare their position on backdating these cases.

Carrier Guidance on Policy Placement

Given the uncertainty of the backdating strategy as well as it not being universally available, please see the following excerpts from Core Carrier communications regarding best practices for expediting Washington business. Clicking through to the full communication from the carrier, where available, is highly recommended.

  • Equitable:
    • Life products with an LTC Rider: Please follow normal New Business protocols
  • Global Atlantic:
    •  ForeCare: Please follow normal New Business protocols. Given that Global Atlantic has already issued the majority of their Washington cases, this is not likely to be an issue.
  • John Hancock:
    • Life products with an LTC Rider: Please follow normal New Business protocols
  • Lincoln Financial:
    • MoneyGuard:
      • To help ensure policy placement of your pending Lincoln MoneyGuard cases before November 1, 2021, all placement-restrictive requirements, including all premium(s), must be received at Lincoln in-good-order by October 25, 2021.
      • Your dedicated MoneyGuard Underwriting & New Business team will be working to place your Washington cases inforce through end-of-day October 29, 2021.
      • For cases in which any final requirements are received after October 25, processing will be handled on a first-in basis and are not guaranteed for placement by October 29, 2021.
      • Please see the most recent Lincoln Leader for additional details.
    • Life products with an LTC Rider:
      • Please follow normal New Business protocols. There are less than 15 of these cases still awaiting placement at Lincoln across AIN.
  • Mutual of Omaha
    • Traditional LTC: Please follow normal New Business protocols. There are very few of these cases still awaiting placement at Mutual of Omaha.
    • Life products with an LTC Rider: Please follow normal New Business protocols
  • Nationwide: CareMatters and Life products with an LTC Rider:
    • Have an illustration (even if it’s unsigned) on file with us so when we have an underwriting decision, we will be able to issue the policy at our next review. You can upload the illustration on the Life Pending Tracker.
    • Provide modal premium or EFT information with the permission to draft. With this we will place the case in force right away and collect any needed signatures when the policy is delivered.
    • Please see the most recent communication from Nationwide for additional details.
  • OneAmerica: Asset Care and Annuity Care
  • Securian: SecureCare:
    • In order for SecureCare contracts to meet the stat of WA’s guidance of LTC coverage being “purchased” before November 1, we will need an underwriting approval issue requirements met (In Good Order) and money received by Securian Financial no later than 3 p.m. CST on Friday, October 29.
    • Securian Financial will accept premium in the following ways until 3 p.m. CST on Friday, October 29.
    • The quickest and easiest ways to ensure premium is received on time is to have the client either:
      • Pay online at: www.securian.com/initial-premium
      • Call in a premium payment at: 1-800-643-5728
    • The client may submit a check via mail, but it must be received by the deadline. We recommend using a shipment service to ensure the check’s delivery is expedited and tracking information is available.
    • Please see the most recent communication from Securian Financial for additional details.
  • Transamerica:
    • Traditional LTC:
      • Please follow normal New Business protocols. There are very few of these cases still awaiting placement at Transamerica.
    • Life products with an LTC Rider:
      • Please follow normal New Business protocols. There are very few of these cases still awaiting placement at Transamerica in third party brokerage.